Refunds and vouchers

Do you need to request a refund or travel voucher because of COVID-19, but don’t know the whats and hows yet? Check the most asked questions about this topic.

Voucher expired?

If your travel voucher is issued after 1 March 2020 and is expired, you can still use it to make a new booking. Your booking should be made within 6 months from the expiry date. You can book a flight for any travel date on future offered flights.

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Travel vouchers and refunds

Requesting a voucher or refund

You can request a travel voucher or a cash refund via our online refund system. This system checks if you’re eligible for a full cash refund or only part of it. You can also use the system to check the status of your request. We’ll try our best to process your request as soon as possible.

Note that separate policies are in place for:

Refunds and compensations

Travel vouchers